Privacy Policy TWC18 – Your Data Protected Fully

This Privacy Policy is published by TWC18 ("we", "the platform") and applies to all users, prospective members, and registered members who access or use the TWC18 website, mobile app, and all related services. It explains how we collect, use, store, disclose, and protect your personal information.

TWC18 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to processing your personal data lawfully, fairly, and transparently. By using the TWC18 platform, you acknowledge that you have read and understood this Privacy Policy.

TWC18 collects various categories of personal information depending on the services you use. Below is a full table of the data we may collect:

Your personal data is collected through several different methods as you interact with the TWC18 platform:

• Account Registration: When you complete the TWC18 registration form, basic information such as your name, email, phone number, and date of birth is collected directly.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX, your transaction details are recorded for security and legal compliance purposes.
• Platform Usage: Your activity on the twc18 platform – including games played, bets placed, session duration and devices used – is automatically recorded by our system.
• Identity Verification (KYC): When KYC verification is required, you may be asked to upload a copy of your MyKad, Passport, or other supporting documents. These documents are processed securely and are not retained longer than necessary.
• Cookies & Tracking Technologies: The TWC18 website uses cookies to enhance user experience, analyse traffic, and maintain session security. See the Cookie Usage section for more details.
• Contact with Customer Support: When you contact the TWC18 support team via live chat, email, or WhatsApp, conversation records are retained for service quality and complaint resolution purposes.

TWC18 uses your personal data solely for legitimate purposes that are directly related to the provision of our services. The primary purposes for which your data is used are as follows:

• Account Management: Opening, verifying, and managing your TWC18 account – including processing deposits (RM10 and above), withdrawals, and balance management.
• Service Provision: Gives you access to all twc18 games and services – baccarat, blackjack, poker, slots, Live Casino, Super League & EPL Sports Betting, badminton, e-sports, lottery and more.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multi-accounting and any other misuse of the twc18 platform.
• Legal Compliance: Fulfilling KYC/AML (Anti-Money Laundering) compliance obligations and reporting requirements to the relevant Malaysian authorities.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms, or security alerts via email and SMS.
• Marketing (with consent): Sending bonus offers, festive promotions, and platform updates to members who have consented to receive marketing communications. You may unsubscribe at any time.

TWC18 does not sell or rent members' personal data to any party for third-party marketing purposes. However, in certain limited and controlled circumstances, we may share data with:

• Payment Processors: Payment service providers (such as TNG, GrabPay, DuitNow and FPX gateways) receive only the transaction information strictly necessary to process your deposits and withdrawals.
• Technology Service Providers: Hosting, cybersecurity and technical infrastructure providers that support TWC18 in operating its platform – bound by strict confidentiality agreements.
• Malaysian Authorities: Information may be disclosed to Bank Negara Malaysia, the police, courts, or other regulatory bodies when required by Malaysian law.
• Independent Auditing: Independent auditors who verify the RNG system and game fairness may have limited access to technical data – with no personally identifiable information included.

TWC18 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 256-bit SSL Encryption for all data transmitted between your device and twc18's servers.
• Two-Factor Authentication (2FA) for all account logins – a critical additional layer of protection.
• 24/7 Monitoring by the TWC18 cybersecurity team to detect any anomalies or threats.
• Strict access controls – only staff with a genuine need have access to members' personal data, supported by comprehensive audit logs.
• Secure data backups periodically to different locations to ensure service continuity.

Your personal data is retained for as long as your account remains active, or as long as necessary to fulfil the purposes stated in this Privacy Policy. Following account closure, we retain required data for a minimum period of 7 years in accordance with Malaysian legal requirements before it is securely destroyed.

Under Malaysia's PDPA 2010, as a twc18 member you have the following rights regarding your personal data. All requests will be processed within 14 business days:

The TWC18 website and app use cookies – small text files stored on your device – to improve your platform experience and security. Below are the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the twc18 platform.

The TWC18 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

TWC18 employs multiple layers of age verification — including MyKad verification during KYC — to ensure the platform is only accessible to individuals who are legally eligible under Malaysian law.

TWC18 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service developments.

• Material amendments will be communicated to members via email or in-platform notification at least 7 days before taking effect.
• The "Updated" date at the top of this Privacy Policy will be revised each time changes are made.
• Your continued use of the TWC18 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms.
• We encourage you to review this Privacy Policy periodically to stay informed about how TWC18 protects your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how TWC18 handles your personal data, please reach out to us through the following channels: